> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supadir.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviews and ratings

> How the review system works and how to moderate it as a catalog admin.

The review system lets visitors leave ratings and written feedback on listings. Reviews build social proof and help serious professionals stand out from the crowd.

<Info>
  Reviews are available on the **Professional plan and above**. On Starter, the reviews section is hidden from the public catalog.
</Info>

## How reviews work

1. A visitor opens a listing profile and scrolls to the reviews section
2. They submit a star rating (1–5) and an optional written comment — no account required
3. The review is **auto-approved** and appears immediately on the profile
4. The listing owner receives an email notification
5. The listing owner can reply to the review from their panel

## Your role as admin

You can see all reviews in **Dashboard → Reviews**. From here you can:

* **Filter by status** — all reviews, or reviews on a specific listing
* **Delete a review** — permanently remove it with confirmation

<Warning>
  Deleted reviews cannot be recovered. Use deletion for spam, offensive content, or clearly fake reviews.
</Warning>

## Enabling or disabling reviews

You control whether reviews are visible in your catalog from **Dashboard → Settings → Listings → Enable reviews**.

When reviews are disabled:

* The reviews section disappears from all public listing profiles
* Existing reviews are preserved in the database (they'll reappear if you re-enable)
* Listing owners can no longer receive new reviews or reply

## Reviews and star ratings in search results

When a listing has enough reviews, a star rating badge appears on its card in the listing view. This helps listings with strong feedback stand out visually in search results — giving owners a real incentive to collect reviews.

<Tip>
  Encourage listing owners to ask their clients to leave a review right after a positive interaction. Even 3–5 reviews make a noticeable difference to visitor trust.
</Tip>

## What listing owners can do

Listing owners manage their reviews from their panel under **Reviews**:

* See all their reviews with ratings and comments
* Write a reply to any review (or edit/delete their reply)

Owners cannot delete reviews themselves — only you as admin can remove a review.