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Documentation Index

Fetch the complete documentation index at: https://docs.supadir.com/llms.txt

Use this file to discover all available pages before exploring further.

Closing a catalog is a permanent, irreversible action. This article explains the full process so you can make an informed decision.
Catalog closure is permanent. Once the deletion phase completes, your data cannot be recovered. Read this article fully before proceeding.

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When to consider closing

  • You’re shutting down the directory business entirely
  • You want to migrate to a different platform
  • You no longer have time or interest to maintain the catalog
If your reason is financial (struggling to cover the subscription cost), consider downgrading your plan first — that’s available from Settings → Billing and preserves your catalog and all its data.

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How to initiate closure

Go to Settings → Danger Zone → Close my catalog. Before you proceed, Supadir shows you a summary:
  • Total refunds owed to listing owners with active paid subscriptions
  • Available Stripe balance on your Connect account
  • Any shortfall (if your balance doesn’t cover all refunds)
  • Number of listing owners who will be notified

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Two closure paths

Path A — Automatic refunds Supadir automatically calculates pro-rated refunds for all listing owners with active subscriptions and processes them through Stripe. No manual work required. Choose this path if you have sufficient Stripe Connect balance to cover the refunds. Path B — Manual refund declaration You declare in writing (with a timestamped, IP-logged confirmation) that you will handle all refunds to listing owners yourself, outside of Supadir. Choose this path if you prefer to handle payments directly, or if your Stripe balance is insufficient.
Both paths result in the same outcome for the catalog — only the refund mechanism differs. Your declaration in Path B is stored as evidence with your IP address and timestamp.

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What happens after you confirm

Closure is processed asynchronously in the background:
  1. Immediate — you’re redirected to a processing page showing the scheduled deletion date
  2. Within minutes — Stripe refunds are processed (Path A) or declaration is recorded (Path B)
  3. Listing owners notified — all owners with accounts receive an email informing them of the closure and their refund status
  4. Catalog enters read-only — the public catalog remains accessible temporarily while the deletion is scheduled
  5. Hard deletion — on the scheduled date, all tenant data is permanently deleted: database, S3 files, Stripe Connect account deauthorization

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The grace period

Between confirming closure and the hard deletion, there is a grace period (shown on the processing page as the scheduled deletion date). During this time:
  • The catalog is in read-only state — visible but not accepting new listings or registrations
  • You can contact Supadir support to request a rollback if you’ve changed your mind
Changed your mind within the grace period? Contact support as early as possible. Rollback is possible but not guaranteed if the deletion has already started.

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What gets deleted

On the scheduled deletion date, Supadir permanently removes:
  • All listing profiles, photos, and associated data
  • The tenant database (catalogue_[your-slug])
  • All files stored in S3 (photos, OG images, logos)
  • The Stripe Connect account association
  • Your Supadir catalog admin account
After deletion, your subdomain (your-slug.supadir.com) returns a 404.

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What is NOT deleted

  • Stripe invoices and payment records — these remain in Stripe’s system as required by financial regulations
  • Your Supadir billing history — retained for accounting purposes